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Alta not pairing

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‎10-13-2016 18:21

‎10-13-2016 18:21

My alta stopped syncing weeks so tried to delete it and try again to connect but on my phone just says connecting to Fitbit but. Itching happens. On my Mac it says it's found my device but then says there is an error pairing with my device or has my device has been disconnected.
It is fully charged, I have done the reset, I've been to a Harvey Norman store and their Fitbit specialist couldn't help me. I've tried the steps from trouble shooting as suggested by everyone - where too now?
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‎10-14-2016 14:38

‎10-14-2016 14:38

Allow me to help you @RinnaSox! Thanks for the details and the troubleshoot that you've tried. Currently, this is a bug that's being investigated by our team. You may want to check this thread for further details because a moderator is always updating it. 

 

Hope this helps. 

 

 

 

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