help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta not pairing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2016 18:21

‎10-13-2016 18:21

My alta stopped syncing weeks so tried to delete it and try again to connect but on my phone just says connecting to Fitbit but. Itching happens. On my Mac it says it's found my device but then says there is an error pairing with my device or has my device has been disconnected.
It is fully charged, I have done the reset, I've been to a Harvey Norman store and their Fitbit specialist couldn't help me. I've tried the steps from trouble shooting as suggested by everyone - where too now?
Best Answer
0 Votes
1 REPLY 1

‎10-14-2016 14:38

‎10-14-2016 14:38

Allow me to help you @RinnaSox! Thanks for the details and the troubleshoot that you've tried. Currently, this is a bug that's being investigated by our team. You may want to check this thread for further details because a moderator is always updating it. 

 

Hope this helps. 

 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes