Alta not syncing all the time

[Neoshbk]

My Alta disconnects randomly and then I have to reset the Alta in order to get it to sync to my phone. Once I reset the device I also notice that the battery life isn't accurately being tracked because upon reset the battery life drastically drops. This is relatively new Alta and I feel like it's a piece of junk.

[RobertoME]

Hello @Neoshbk, welcome aboard to our Community. Before i can recommend any troubleshooting steps please take a look at this post for additional information.

If the issue still persists, I recommend to follow this troubleshooting steps for iOS devices:

• Your device software is running a supported version. You can check for software updates in your mobile device settings. Settings > General > Software Update.
• Bluetooth is enabled on your device. You can verify that Bluetooth is enabled in your phone settings. Settings > Bluetooth.
• Your device is not managing multiple Bluetooth connections at the same time.

If you have checked out all of the above and your tracker is still not syncing, you can proceed with the following:

• Turn off Bluetooth, turn it back on, and then open the Fitbit app.
• If your tracker didn't sync, force quit the Fitbit app and open it again.
• If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
• If your tracker didn't sync, restart your tracker.
• If your tracker didn't sync, try syncing with your computer.

Hope this information helps. If you have more questions you can find me here.