Fitbit Alta failed to connect

[vfrustrated]

I've had a Fitbit Alta for a little over 2 months now. Less than a month ago I noticed that the watch wasn't syncing to my phone or tracking my sleep. Although frustrated, I figured the watch would sync eventually. About a week ago, I got a new phone. Since then the watch hasn't connected to my new phone. I have deleted the watch from my previous phone along with turning the bluetooth off. I tried removing the watch from my account altogether and now I'm struggling to connect the watch at all. I am stuck on the page where you enter 4 digits from the tracker's display. All it says is "Connecting to Fitbit". I don't know what else to do at this point. Any advice would be greatly appreciated!

[RobertoME]

Hi there @vfrustrated, welcome aboard to our Community. Note that there was an issue with the latest update of the Alta's firmware affecting the syncing process. You can find more information on this post.

To set up your tracker again I can recommend the following troubleshooting steps:

Turn your tracker off and back on using the instructions on this post and try the setup process again.

• On the Fitbit app for iOS dashboard, tap the Account tab.
• Tap Set Up a Device.
• Choose your tracker and follow the onscreen instructions to continue.

If you can't set up after a restart, reboot your mobile device (turn it off and then back on). Try setting up your tracker again.

If you can't set up after the reboot, I would recommend to use a different device just to set up your tracker. Once you have set up your tracker again use the same Fitbit account information to log in and your tracker should be pair. Note that is not require to repeat the set up process on each device you want to sync and is important to use always the same account.

Hope this helps and let me know how it goes.