help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge hr won't sync run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2016 08:17

‎10-30-2016 08:17

Hi All,
So I have a charge hr went for a run this morning for 30 mins my iPhone (5s) hasn't and won't sync my run it is set in advanced setting to recognise a run after 10 miniutes.
I am running the up to date software on my phone have uninstalled and reinstalled the Fitbit app. I have reset my Fitbit & turned the blue toothed on and off as well as restarting my phone several times.
It is pulling through the active miniutes and all features apart from my run
Any help appreciated am running out of ideas and feel like I now just have an expensive pedometer 🙁
Thank you
Best Answer
0 Votes
1 REPLY 1

‎10-31-2016 05:24

‎10-31-2016 05:24

Welcome to the Community @saramatthews12. Thanks for troubleshooting this inconvenience by yourself. It sounds that you have tried all the syncing troubleshoot. At this point, I recommend getting in touch with our support team, for a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes