help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta not syncing to app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2016 15:41

‎11-27-2016 15:41

I have only just purchased my Fitbit today and it worked fine once I set it up to the app. I went downstairs and left my phone upstairs for a wile so it wasn't connected by Bluetooth. Now it won't sync at all! I've tried literally everything! I've turned my Bluetooth on and off, restarted the app, restarted my iPhone... deleted the app and re installed it. Deleted the tracker on the app and tried to set up the tracker from scratch but it just says 'searching' grrrrr
Best Answer
0 Votes
1 REPLY 1

‎11-29-2016 03:46

‎11-29-2016 03:46

Hi there @Kfl2401, welcome aboard to our Community. It seems you have tried almost everything to address this issue. Just to make sure we are covering all the possible causes for this issue please take a look at this post: Having trouble syncing? (here's how to fix this).

 

Here you will find different solutions based on the type of device you are using to sync. If the issue still persists, feel free to contact our Support Team for additional help.

 

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes