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Alta records steps on device but not syncing with iPhone 7

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‎06-13-2017 20:59

‎06-13-2017 20:59

My Alta is recording steps I take but is not syncing consistently with my phone app. Sometimes I will see the same data on device and mobile app while other times during the same day, green arrows circle showing attempt to sync but app data shows 0 steps taken. Mobile app also doesn't seem to retain data from previous days so weekly record shows 0. I am currently traveling so I am not able to sync with my desktop computer. Frustrating, to say the least!  What is the solution for my problem?

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‎06-16-2017 12:06

‎06-16-2017 12:06

It's great to see you around @KimiK! 

 

Hmm this sounds pretty odd, let me help you. As a first step I recommend performing the restart 2 or 3 consecutive times and keep an eye on it. 

 

By any chance have you been manually logging activities? when you manually log an activity, its step and calorie data override the data automatically detected by your tracker during the same time period. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration.

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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