help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta stopped receiving notifications after latest iOS update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2020 16:44 - last edited on ‎11-07-2020 04:35 by Fitbit Moderator

‎11-06-2020 16:44 - last edited on ‎11-07-2020 04:35 by Fitbit Moderator

With Latest Apple I Phone software upgrade I stopped receiving phone and text message notifications on my Fitbit Alta, does anyone know how to fix that issue?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-06-2020 16:47

‎11-06-2020 16:47

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
3 REPLIES 3

‎11-06-2020 16:47

‎11-06-2020 16:47

Which phone do you have and is it on the list of compatible devices? click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-07-2020 09:57

In response to Odyssey13

‎11-07-2020 09:57

IPhone XR and ios 14.2

 

Best Answer
0 Votes

‎11-17-2020 18:42

In response to mwbrown

‎11-17-2020 18:42

Hi @mwbrown. Welcome to the Community Forums. @Odyssey13, thanks for your big help!

 

@mwbrown, thanks for sharing that your Alta isn't longer receiving notifications and for sharing more details about your iPhone XR. I'm sorry you're having this inconvenience and to work on this together, please give a try to the following steps:

 

  1. Remove the Alta from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone. 
  3. Restart your tracker.
  4. On your phone's settings, tap Notifications and make sure:
    Show Previews is set to Always or When Unlocked for Fitbit, Phone, Messages and Calendar.
    There is a check mark below Notifications Center.
  5. Open the Fitbit app and pull down on the screen to force a manual sync.
  6. Tap your profile picture > Alta and set up the notifications one more time.

 

Let me know how it goes.

Best Answer