help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to set up a replacement in iOS app?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2020 10:33 - last edited on ‎11-17-2020 18:27 by Fitbit Moderator

‎11-07-2020 10:33 - last edited on ‎11-17-2020 18:27 by Fitbit Moderator

Sadly, I lost my Charge4 but have been given a Charge3.  However, I cannot for the life of me figure out how to replace the device in the IOS app.   I told my phone's bluetooth to forget the old device but this did not help.  I then deleted the Fitbit app and redownloaded it, but of course it still has all my old info when I log in and I do not wish to create a new account.  Can someone please guide me on how to connect my new device please?  Thank you in advance.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎11-07-2020 10:40

‎11-07-2020 10:40

Sorry, I cannot see how to delete my post, but I have figured out the answer thank you.  

Best Answer
0 Votes

‎11-17-2020 18:30 - edited ‎11-17-2020 18:33

In response to Chrissie-E

‎11-17-2020 18:30 - edited ‎11-17-2020 18:33

Hi @Chrissie-E. Welcome! It's great to have you on board.

 

Thanks for sharing that you were given a Charge 3, as well for the steps tried prior to posting. I'm glad that you were able to set up your new tracker as a replacement device in the Fitbit app and I hope you continue enjoying the Fitbit experience. If there's anything else I can do for you, please keep me posted.

 

By the way, if by any chance you wish to delete a post, you can always flag your post by clicking the three dots at the upper right corner and selecting Report this post. That way a Community moderator can help you with your request.

 

See you around.

Best Answer