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Alta sync issue

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‎09-17-2016 10:34

‎09-17-2016 10:34

I received my new Alta yesterday and have been trying to sync with my iPhone ever since. I've tried all the previously posted 'tricks' with no success. Is there potentially an issue with IOS 10? I updated my iPhone this week. Setup stops responding when I enter the 4 digit number into the app. Please help.
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‎09-18-2016 05:28

‎09-18-2016 05:28

It has been reported with some stubborn first time syncs that the cause is accidentally in airplane mode (you can see orange on the side switch) or pairing had failed because it was forced.  iPhone plays nicer with that first connect if you go to bluetooth, turn it on, click "forget this device" for your tracking in the device list. go back to home screen, delete the fitbit app, and step through "new device install" from the safari browser at fitbit.com/setup letting the app find the tracker. After your Alta and iPhone are communicating on a stats level then you can start turning on other alert features.

Sorry it took so long to respond, an unusual number of Saturday posts this week. 

Come back and let us know how it goes so we know you are on the road @SunsetRunner

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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