Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta will not sync all the time? on iPhone and dongle will not sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

I am so disappointed on this whole thing ..... I had the charge.... thought this would be better but!!  Sadly mistaken.. wont sync/ have to tap the crap out of it to get it to wake up!  it has flown off my wrist twice because of the strap... I sold a brand new flex.... wish I would have kept it!!   wonder if they will take this back and give me a Charge back.

Best Answer
0 Votes
1 REPLY 1

Welcome aboard @Kateofmahomet. I'm sorry you are experiencing syncing issues with your Alta tracker. I was wondering if you were able to try the troubleshooting steps under the article How do I troubleshoot syncing problems? It's also really important to have your tracker and mobile device fully charged before attempting a sync.

 

Also, if you are having a hard time tapping the tracker, make sure you are actually tapping on the right place, this post might help you out.

 

The Alta tracker is a really good device and I'm sure you will enjoy it very much. Any other questions, feel free to post back.

 

I wish you the best!

 

 

 

Melissa | Community Moderator, Fitbit

How are you fitbitting with your (pet) best friend? Show us!

Best Answer
0 Votes