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Alta will not sync on new iPhone

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‎10-26-2016 22:42

‎10-26-2016 22:42

I got a new iPhone (6s) and the tracker worked great the first few days until I updated the Fitbit app and now my Alta won't sync. I have tried all of the suggestions offered on the community support site, including (but not limited to) restarting my device, turning off Bluetooth and turning it back on, restarting the tracker, and now I've removed the tracker from my device and am trying to set it up as a new device and it still won't sync. Now ive lost the tracker completely from the app dashboard since I tried to set it up as a new device. The update seems to have ruined the connection between my phone and my tracker because prior to the app update with my new phone I wasn't having any problems with syncing. Hopefully there will be some kind of adjustment to the app to fix this glitch as it seems I'm not the only one with this same problem.
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‎10-27-2016 04:05

‎10-27-2016 04:05

A warm welcome to the Community @Sarahwilliams. Thanks for troubleshooting this inconvenience by yourself. I recommend following the setup procedure from a computer. Once you paired the tracker it should sync with your phone without an inconvenience. If it doesn't, get in touch with out support team, for a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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