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Alta won't Sync with iPhone

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‎03-10-2017 19:33

‎03-10-2017 19:33

I had a charge HR for 9 months. Absolutely loved it. It stopped syncing with my brand new iPhone. My friend told me you have to go through hours of troubleshooting to get fitbit to replace it. so I just went out and bought a new Alta. Problem is... it won't sink with my iPhone either. I've tried everything. 

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‎03-13-2017 08:13

‎03-13-2017 08:13

Hello @Rebeccasawyer, thanks for joining us, it's great to have you on board! Smiley Happy

 

Have you updated the app recently and restarted your Alta as well? If so, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven very helpful for many members in the Community. 

 

If your tracker is still not syncing correctly, let's try add it as a new device to reset the connection between the tracker and your phone. Don't worry, none of the information stored in your account will be deleted.

 

To set up your tracker as a new device:

  1. Restart your tracker, plug it in and make sure it's charging.
  2. Restart your phone.
  3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  4. Choose your tracker and follow the onscreen instructions to continue
  5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-28-2017 15:31

In response to MarcoGFitbit

‎04-28-2017 15:31

Help! I have tried everything. Alta just stopped syncing with iPhone. Updated phone, Fitbit, restarted, etc. finally resorted to removing device and trying to reinstall. Keeps saying searching and Fitbit is plugged into USB?

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‎05-01-2017 11:06

In response to Blairtillery

‎05-01-2017 11:06

Hello @Blairtillery, thanks for joining the Fitbit Community, have a warm welcome! Smiley Wink

 

Thank you for trying the troubleshooting steps described in my previous post. I've noticed you have already contacted our Support Team and that they have issued a response as well. Please reply to them indicating all the troubleshooting steps you have tried so far, so they can continue assisting you. 

 

Thank you for your understanding, if there's anything else I can do for you, please keep me posted. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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