Alta won't sync or setup

[ltrm1991]

My Alta hasn't been syncing for a few days now. I've had it for four months and this is the first time it's given me trouble with syncing. I tried all possible troubleshooting steps suggested everywhere online but none of it has worked. As a last resort I decided to forget my Alta on the iPhone app thinking that might fix it somehow, but now it won't even set up. It gets to the point where it sends me the four digit PIN number but when I type it in, it just tries to connect but never fully finishes the setup. I also tried syncing and setting it up on my computer but that also doesn't work.

[Imran67]

Sorry no answer for you, but I am having exactly the same problem! Hope someone can help...

[RobertoME]

Welcome aboard to our Community @ltrm1991 and @Imran67. I'm sorry to hear you are having issues at the moment to sync your Alta trackers.

In your case @ltrm1991 you have tried the majority of troubleshooting steps, but how about you @Imran67? Have you tried any additional troubleshooting steps on your own?

If you need additional help I recommend to review the following post: Having trouble syncing? (here's how to fix this).

Now I recommend to both of you to take a look at this other post, since this information is recent and it might help you get you back on track. A few weeks ago there was an issue with the latest update of the Alta, causing syncing issues. Nonetheless there is a new update that is addressing these type of issues.

@ltrm1991 for you to be able to try this, is require to pair your tracker again. So I recommend to do once again the followings steps:

1. Restart your Alta. (It might be require to try the same process several times)

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Use the replacement setup process to pair your Alta to your existing Fitbit account.

• On the Fitbit app for iOS dashboard, tap the Account tab.
• Tap Set Up a Device.
• Choose your tracker and follow the onscreen instructions to continue.

Let me know if you still find issues to complete this process.

Overall keep me posted how it goes, see you around.