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fitbit not syncing

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‎11-01-2016 11:23

‎11-01-2016 11:23

i have an iphone 7 plus my fitbit hasnt synced for 4 days after it died its fully charged now but wont do anything on the app, ive uninstalled the app and readded it nothings working
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‎11-01-2016 12:24

‎11-01-2016 12:24

Hi, @zoe40, which Fitbit do you have?  Is it working normally (counting steps etc) and just not syncing, or is it not working at all?

Sense, Charge 5, Inspire 2; iOS and Android

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‎11-01-2016 12:36

In response to Julia_G

‎11-01-2016 12:36

hi its fitbit flex its been fine till the past few days x

Sent from my iPhone
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‎11-01-2016 13:36

In response to Julia_G

‎11-01-2016 13:36

Hi @zoe40,

I'd recommend the following steps to help get your Flex syncing again:

1. Restart your Flex. 

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

 

Hope this helps you out!

Derrick | Retired Moderator, Fitbit
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