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App 3.33 does not stay live on iOS 14.1

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‎11-02-2020 03:21

‎11-02-2020 03:21

Been the same for a couple of versions & iOS updates and as of today both are up to date.

I use FitBit as a health monitor and my priority is the heartbeat monitor (I have heart disease). The app prompts me to run it in the background and when I return to it after doing my cardio rehab exercises the app heartbeat is not ‘live’. NB. The iPhone has been configured for background refresh for this app.

I believe other functions may very well be active but to be honest I haven’t checked as heartbeat and the trend graphs and resting heartbeat are the main function for me.

To get the heartbeat function on the app working again I shutdown and restart the app. All’s fine then.

Other than this issue the app is great.

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‎11-04-2020 14:22

‎11-04-2020 14:22

Welcome to the Fitbit Community, @PeterJGW.

 

I appreciate your participation in the Forums and sharing that the app 3.33 doesn't stay live on iOS 14.1. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you. I understand that tracking your heart rate is the main function for you, thank you for sharing that restarting the app helps. I appreciate your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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