App Crashes when manually entering excercise

[Clairejohnson1]

Every time I attempt to manually log exercise the app crashes. I have tried uninstalling and reinstalling and this didn’t work

[SunsetRunner]

Hello @Clairejohnson1  I would first shut down and restart my device first to try and gain some memory or ram. Or you can log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

😃 please let me know if this is an a acceptable solution 

[SunsetRunner]

Hello @Clairejohnson1 

I just wanted to check in with you to see if your issue still persist or my post provided you with an acceptable solution. Please let me know

[Clairejohnson1]

Thanks! It was successful!

[SunsetRunner · Accepted solution]

Awesome @Clairejohnson1!

would you please mark my instructions on my post as an Accepted Solution. It helps when people are looking for solutions to similar issues. Thank you and happy stepping 😃