App Update Error

[MsMucky]

Every time I sync following my choice to use the latest interface I get an error saying ‘unable to install app’ 

there are no updates in the App Store so I’m confused about what is wrong? 

Anyone else  have this issue? 

Syncing is also a hit or a miss and sometimes I need to reboot my phone to get it to work 

[RicardoFitbit]

Hi @MsMucky, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, seems odd that you're receiving such error message. To better assist you, can you please let me know which iOS mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? If possible, please send me a screenshot of the error message you receive at the moment you try to use the new Fitbit experience (you can refer to this post to do so) and then try the following steps:

1. Logout from your account.
2. Force quit the Fitbit app.
3. Make sure that the OS version of your mobile device is up to date.
4. Reboot your mobile device.
5. Login using your credentials.
6. Try to use the latest interface again.

For the syncing concern, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Keep me posted and let me know if you have any additional questions.

[MsMucky]

 

[MsMucky]

My iOS version is 12.4.1 which is the latest version.  I have had the error message every day when I sync my device.  It has mainly been an issue since updating to the new UI.

i will follow your recommendations and see if this resolved my issues.

many thanks 

[Mckinney4]

If you haven’t tried this, it might help:  open the app on your smart phone, click on your profile, click on your device (mine says Charge 3, select Clock Face, and change the clock face to a different option. Not sure how or why, but  it’s what worked for me and several others. 
Good luck!