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App Version 2.32.1 syncing very slowly.

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‎02-08-2017 06:58 - last edited on ‎02-09-2017 04:15 by Moderator Alum

‎02-08-2017 06:58 - last edited on ‎02-09-2017 04:15 by Moderator Alum

The app has been extremely frustrating. I have to sync 3 times before it will actually sync. And it is incredibly slow. 

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎02-09-2017 04:36

‎02-09-2017 04:36

Hello @TraciF, I hope you're having a great day, it's great to see you around! Smiley Happy

 

If you notice the app is taking a long time to sync with your tracker, please forceclose it by double-tapping the home button and swiping up the app. Then open it again and try to sync. 

 

Additionally, please restart your tracker and your mobile device and when you're about to sync, make sure there are no other Bluetooth devices around that might interfere with the syncing process.

 

I hope this can be helpful, give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer