01-08-2018
02:19
- last edited on
01-09-2018
06:07
by
MarcoGFitbit
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01-08-2018
02:19
- last edited on
01-09-2018
06:07
by
MarcoGFitbit
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Can anyone help to explain why my iPhone FitBit app demands log in every time I want to look at Dashboard and then 'fails' with an oops message. Suggestions welcomed.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.

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01-16-2018 03:04
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01-16-2018 03:04
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Hello @Shuttlegirl, I hope you're having a great day, thanks for taking the time to reply.
I understand your concern about this issue, our engineers are aware of the problem and are working to resolve it as quickly as possible.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply.
01-09-2018 06:09
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01-09-2018 06:09
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Hello @Shuttlegirl, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, at this moment I would like to suggest you to try to log in to the Fitbit app using your cellular data (it won't consume much) by turning off the WiFi through your phone Settings.
If you're still not able to log in to the Fitbit app or if you're still getting asked constantly to log in, please reply to me with the OS version your phone is currently running and the app version installed in your phone (go to Account > Help to get it).
I hope this can be helpful, give it a try and let me know the outcome.

01-09-2018 11:04
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01-09-2018 11:04
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Best regards, Shuttlegirll

01-15-2018 12:21
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01-15-2018 12:21
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This problem went away for a day but has now returned. The phone is trying to update to IOS 11.2.2
but fails. I was able to log on without the internet (cell only) but would not want to do that all the time.

01-16-2018 03:04
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01-16-2018 03:04
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Hello @Shuttlegirl, I hope you're having a great day, thanks for taking the time to reply.
I understand your concern about this issue, our engineers are aware of the problem and are working to resolve it as quickly as possible.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply.
01-17-2018 00:29
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01-17-2018 00:29
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Thank you. Accept your reply and will be patient.

01-17-2018 03:30
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01-17-2018 03:30
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Hello @Shuttlegirl, I hope you're doing well, I appreciate your patience and your reply.
In the meantime, if you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping.

