ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Shuttlegirl, I hope you're having a great day, thanks for taking the time to reply. 
I understand your concern about this issue, our engineers are aware of the problem and are working to resolve it as quickly as possible.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Shuttlegirl, thanks for joining the Fitbit Community, it's great to have you on board.
Thanks for bringing this to my attention, at this moment I would like to suggest you to try to log in to the Fitbit app using your cellular data (it won't consume much) by turning off the WiFi through your phone Settings.
If you're still not able to log in to the Fitbit app or if you're still getting asked constantly to log in, please reply to me with the OS version your phone is currently running and the app version installed in your phone (go to Account > Help to get it).
I hope this can be helpful, give it a try and let me know the outcome.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Shuttlegirl, I hope you're having a great day, thanks for taking the time to reply.
I understand your concern about this issue, our engineers are aware of the problem and are working to resolve it as quickly as possible.
I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Shuttlegirl, I hope you're doing well, I appreciate your patience and your reply.
In the meantime, if you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping.
Best Answer