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App consistently says no internet

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With the last update when I am trying to walk and track my walk with my blaze and gps, after a min or two it will drop conection to the blaze. I started checking my phone when this happens and it has said no connection to the internet, can not receive historical data. I could be 5 bars on my lte streaming a podcast or doing nothing and this happens. I have to close the app and restart the app and it will show I have internet. 

 

Any thoughts? 

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@Panoptic  I am having the same issue and it seems to have started with the last app update (maybe).  Like you, I have to resort to doing a Force Quit, then reopen the app. 

 

I will browse the forum to see if others are reporting this.  I will alert a moderator no matter what I find.

 

Update:  There are threads about this issue, which seem to predate the current version of the app.  @MarcoGFitbit, is there a new issue or did we miss the fix from before?  For me, this has happened maybe 4-5 times in the last two weeks.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Hello @Panoptic, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @LZeeW, thanks for bringing this situation to my attention. Smiley Happy

 

I appreciate you have let me know about this issue, at this moment I would like to ask you to take screenshots of the message you're getting and reply to me with them as well as the following information:

 

  • iPhone model you're currently using.
  • App version installed in your phone (go to Account > Help to get it)
  • OS version running on your phone.

This will be very helpful for me to compile the information and forward it to our team so they can check this further. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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I’ll grab screen shots next time it happens and post it here. Thanks all! 

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Hello @Panoptic, I hope you're having a great day, thanks for taking the time to reply. Smiley Happy

 

I appreciate your participation in the forums and look forward for your next reply with screenshots, that will be very helpful for me! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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