07-11-2018
18:45
- last edited on
07-12-2018
07:06
by
MarcoGFitbit
07-11-2018
18:45
- last edited on
07-12-2018
07:06
by
MarcoGFitbit
My Fitbit stopped syncing yesterday and I have done anything I could find on here, including unpairing it and now I can’t get it set back up. It’s still working as far as tracking my steps and heart rate but I can’t get it to pair for nothing!
Moderator Edit: Clarified Subject + Format.
07-12-2018 07:09
07-12-2018 07:09
Hello @Jessnhitt, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community!
I appreciate you have brought this to my attention and for letting me know you have already tried some troubleshooting steps in hopes to resolve your issue. At this moment I would like to suggest you the following steps when trying to set up your Fitbit device back in to your account:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.