App crash when try to see sleep graph

[konstantinsf]

Once Im going to sleep in app to see graph, app freezes and the crashes.

I already reinstalled app, but no luck,

IOS and app is latest vērsi on.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @konstantinsf.

I am sorry to hear the app freezes and the crashes when you try to check your sleep graph. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following steps:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in.
5. Then sync your Fitbit and check your details.

If the issue persists, could you please confirm your iOS version for us to continue investigating this?

I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

Let me know how it goes, I'll be around. 

[konstantinsf]

Thanks you for answer, didn't worked for me 😞

Отправлено с iPhone

[LiliyaFitbit]

Hi @konstantinsf, thank you for your reply.

I am sorry to hear the issue persists, thank you for your time and efforts. In order for us to continue investigating the issue please let me know your OS for us to investigate further. Could you also confirm if your Fitbit app is in English?

Looking forward to hearing back from you.

[konstantinsf]

I have ios 13.5
Fitbit app is on russian language.

[LiliyaFitbit]

Thank you for the update, @konstantinsf.

I appreciate the additional information. I'll make sure to forward this information to our team and hope this gets resolved soon. Thank you for your patience.  

I'll be around if you have any questions or comments.