App crashes on iOS 11.0.1

[SunsetRunner]

Hello. App keeps closing/crashing when I’m checking challenges or on the community feed. It’s been happening since 9/21/17. I have no Fitbit update.  I’ve logged out/in. Even restarted the phone. Also my last notification isn’t fully showing, only the bottom half is visible. I have an iPhone 7.  Thanks. 

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know the steps you've tried in order to fix this issue. I'll forward the information and once I have more information to share about this issue I'll make sure to update the thread accordingly.

Thanks for your patience and understanding, in the meantime if there's anything else I can do for you, please feel free to reply. 

[mizkate]

I'm having a similar issue - when I go into community and try to participate in a group, the app crashes every time. I have the iphone app on ios11. 

[MarcoGFitbit]

Hello @mizkate, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please update the Fitbit app if you haven't yet as a new build was released recently (app version 2.41)

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply. 

[SunsetRunner]

Thank you. Did an update, unfortunately still the same problems. Curious, very curious.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for taking the time to reply, I hope you're doing fine. 

Thanks for reporting this situation, I'll make sure to forward the information to our team and once I have more information to share with you about this issue I'll update the thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Nonettecd]

Help I can’t synch info eversince I updated my iphone to ios 11.0.1

[MarcoGFitbit]

Hello @Nonettecd, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Which tracker are you currently using? Have you restarted it yet? Have you also updated the Fitbit app? If so, I would like to suggest you the following:

• Restart your phone 
• Restart your tracker (if you haven't done it yet)
• Turn off the Bluetooth on your phone for 15 seconds, then turn it back on.

If this doesn't seem to work, please try to set up your tracker as a new device to reset the connection between your tracker and your phone. Don't worry, none of the information already stored in your account will get deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[SunsetRunner]

I’m still having the same problems plus now the app is having difficulty in finding my tracker. I have to close the app, push my home button twice then swipe away the app & open it again. I have everything up to date, restarted the tracker & the app. 

[Walker11]

I’m having the same app crash issue when viewing community posts! Plus when I view my friends, the screen doesn’t align so the #1 position is out of view. I have to pull the screen down to view it but it rubberbands back when I release and is hidden again. I have an iPhone 6S and just updated to iOS 11

[SunsetRunner]

I sent an email to Fitbit, they responded & wanted me to send them a screenshot of my notifications/message board. I did & they said they are working on some issues. I had to send another email two days ago as my app is not recognizing my tracker right away now. Hope they get things resolved as it has been over two weeks now since my initial correspondence.

[SunsetRunner]

The app keeps crashing on my iPhone 7 with iOS 11.0.3

[AstroAndy]

Hi,

I am also having the same issue. Almost every time I click the back button when looking at a post or a friends profile the app just quits and I have to reopen it. It can also do the same when moving between a challenge page and the list of current challenges. I have tried rebooting my phone (several times), logging out of the app, deleting the app and reinstalling it from the AppStore, these attempts didn't fix the issue. I have an iPhone 6s Plus 64GB with the latest IOS 11.0.3, the Fitbit app is version 2.41 (722) and I have a Charge 2 version 22.55.2 and a Charge HR version 122 if this helps. I also have the app on my iPad Pro 9.7" 128GB which is also running the latest IOS 11.0.3, and this does the same. Also why is there not a full screen iPad app for Fitbit? The problem occurs when I am using WiFi or mobile data.

My charge HR is usually not near me or my phone so I don't think is relevant, I only use it now when I need to charge my Charge 2!

Hope this helps
Andy

[J-flex]

Having the same problem....rather annoying 

[SunsetRunner]

Yep. I’m all updated too. Did you send an email to Fitbit.com to let them know?

[SunsetRunner]

Your the 5th person or so that has let me know. Did you send an email to Fitbit.com? Strength in numbers. They really need to get this taken care of-it’s been over 2wks that I’ve had this problem. They said their engineers are looking further into the issue over 10 days ago.

[ST3PH3NSON]

What worked for me was going onto the page where you can add a device and I pressed and held on my device. Update went through perfect. Before, I kept getting the Bluetooth error 18 and my fitbit was stuck with an update screen on it. I highly recommend trying it. Seems to work.

[Ejb14]

The problem still exists. I already had the update when you responded. It is extremely frustrating.   The app continues to crash and prompt me to log in.

[raineyroo]

I'm having the same problem, and it's infuriating. The app crashes every time I try to register my new Blaze. sometimes it freezes when I try to enter information into the forms. I am so irritated with this iPhone update.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. It's nice to have you on board @raineyroo, have a warm welcome to the Fitbit Community. 

At this moment I will forward your information to our team so they can take a better look at this situation. Additional to the reports you've submitted, If the Fitbit app on your phone is still crashing I would like to gather some information from you so I can forward it as well:

• iPhone/iPad model you're currently using.
• OS version your Apple device is running.
• Fitbit app version you have installed (to check the version go to Account > Help, if you're able to get it) 

Once I have more information to share about this issue I'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, if there's anything else I can do for you, please don't hesitate to reply.