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App crashes too often when tracking exercise

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‎03-20-2016 03:29 - last edited on ‎09-28-2017 17:33 by Moderator Alum

‎03-20-2016 03:29 - last edited on ‎09-28-2017 17:33 by Moderator Alum

Been having issues with the app crashing and after the Fitbits team initial response I have to share my latest response from the team.
Dear Fitbit Team.
I sync everyday and there is no update available in the App Store. My charge indicates I am on version 122. The latest version available in the App Store says version 22.

Please use the spell checker prior to sending any new responses to this case.

Sent from my iPhone

On Mar 20, 2016, at 4:53 AM, contact.fitbit.com wrote:

Hi Jon,

Thanks for getting back to us and please accept our apologies for the length of time that it's taken us to respond to your most recent email.

We're sincere apologize for the inconvenience that caused you.

Upon checking your account in our system your last sync was 18 hours ago with a medium battery level, and we've seen that your Fitbit App is not update, we conclude to help you with your issue we recommended to kindly update your fitbit app, to do so:
To update the Fitbit app to a newer version:

On your iOS device, tap App Store.
Tap the Updates tab.
If a Fitbit update is available, you'll see Fitbit in the list of pending updates.
Tap Update.
Let us know if the issue still persist.

Let us know if you have additional question and concern and we ill happy to assist.

Sincerely,

The Fitbit Team


Reply directly to this email to update your case.

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‎03-28-2016 06:27

‎03-28-2016 06:27

Hi @SunsetRunner

 

Moved this thread from the Charge HR to the iOS section since being a app related issue.

 

The Operating System on the tracker can't be compared with the Fitbit App for the phone as the Operating System for the tracker runs on the tracker & the Fitbit App for the phone is designed to run on the phone.. 

 

The Operating System on the tracker allows the tracker to be able to track steps, view stats on the tracker.. while the Fitbit App for the phone allows to see the stats after sync'ing on the phone, having the ability to log foods, doing challenges.. both platforms have a different software version.

 

 

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