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App crashes when Cardio Fitness is expanded

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‎09-14-2020 18:11

‎09-14-2020 18:11

Under Heart Rate and Cardio Fitness, when I click the expand arrows the app just closes. 

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‎09-15-2020 10:20

‎09-15-2020 10:20

Hello @DeFenn and welcome to the Help forums.  Which version of the app are you using?  Tap on your profile picture, then scroll down to Help.  Tap Help and you will see your app version.  I have v 3.29 and am not having your issue.  

 

Also, I always try deleting the app, restarting my phone, the re-downloading the app when I get weird app crashing.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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3 REPLIES 3

‎09-15-2020 10:20

‎09-15-2020 10:20

Hello @DeFenn and welcome to the Help forums.  Which version of the app are you using?  Tap on your profile picture, then scroll down to Help.  Tap Help and you will see your app version.  I have v 3.29 and am not having your issue.  

 

Also, I always try deleting the app, restarting my phone, the re-downloading the app when I get weird app crashing.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-15-2020 15:02

In response to LZeeW

‎09-15-2020 15:02

Yeah sorry but all that didn’t work. I’m on the same version as you... latest version. 

not sure what I’m actually missing out on when you expand Graph but it is a bit annoying. 

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‎09-18-2020 16:14

In response to DeFenn

‎09-18-2020 16:14

Hi @DeFenn. Welcome on board! @LZeeW, it's nice to see you here and thanks for your big help!

 

@DeFenn, thanks for sharing that the Fitbit app crashes when checking the Cardio Fitness Score and for trying the steps suggested above. Great job! This is odd and to further investigate, please provide me with the model and OS/software version of your phone.

 

I'll look forward to your response.

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