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App crashes when scrolling through exercise history

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‎02-07-2023 21:53

‎02-07-2023 21:53

iOS 16.3

Every time I scroll through my exercise history the app crashes. 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-12-2023 14:39 - last edited on ‎12-27-2023 05:55 by Fitbit Moderator

‎02-12-2023 14:39 - last edited on ‎12-27-2023 05:55 by Fitbit Moderator

Hi there, @darkknight1930.

Thanks for letting us know about the Fitbit app. Let me share there was a disruption with our servers at the beginning of the week which affected the Fitbit app. Because this was already resolved by our team, may I know if the issue persists? If that's correct, please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Pull down on the screen to force a manual sync.
  5. Tap the exercise tile and try checking your history one more time.

View best answer in original post

Best Answer
3 REPLIES 3

‎02-12-2023 14:39 - last edited on ‎12-27-2023 05:55 by Fitbit Moderator

‎02-12-2023 14:39 - last edited on ‎12-27-2023 05:55 by Fitbit Moderator

Hi there, @darkknight1930.

Thanks for letting us know about the Fitbit app. Let me share there was a disruption with our servers at the beginning of the week which affected the Fitbit app. Because this was already resolved by our team, may I know if the issue persists? If that's correct, please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Pull down on the screen to force a manual sync.
  5. Tap the exercise tile and try checking your history one more time.
Best Answer

‎02-13-2023 01:55

In response to LizzyFitbit

‎02-13-2023 01:55

Great thanks. Ok seems to be resolved now, no crashing on scrolling exercise history.

Best Answer

‎02-20-2023 11:27

In response to darkknight1930

‎02-20-2023 11:27

@darkknight1930 It's good to see you again.

 

You're welcome! I'm glad the Fitbit app is working well and thanks for trying the steps suggested above. By the way, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members.

 

Have a great day.

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