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Can't log into my Fitbit account

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‎02-15-2023 21:11 - last edited on ‎02-18-2023 12:56 by Fitbit Moderator

‎02-15-2023 21:11 - last edited on ‎02-18-2023 12:56 by Fitbit Moderator

I cannot login on my desktop browser. When I try, it tells me that either the user doesn't exist or the password isn't good.
when I attempt to reset, the password, it does not seem to be registering. I have confirmed the password requirements and tried this over a dozen times but it do not register that I have changed it. I am still able to get on with my phone but I don't want to do a password reset because I don't want to be logged out of both. Customer service is worthless and can't seem to help. Running out of options and will likely switch to Apple Watch if I can't get this fixed soon.

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎02-16-2023 20:13

‎02-16-2023 20:13

I was trying to set up my new watch after deleting my old one. My email and password were saved on my iPhone, and I kept getting the same thing like you, my email or password didn’t match. I finally tried typing in the email and password myself, instead of just hitting the saved info, where it automatically puts your email and password I. The fields, and it worked! Maybe try that!

Best Answer

‎02-20-2023 11:38

In response to Hiphanna60

‎02-20-2023 11:38

Hi there, @bretwk. @Hiphanna60 Welcome on board, and thanks for stopping by to help our member.

 

@bretwk Thanks for your efforts as well as the time taken in contacting our Support team. I'm sorry you continue having this issue with your Fitbit account. If you haven't done so, may I know if you've tried the suggestions shared by @Hiphanna60? If not, please give them a try and let us know how it goes afterward.

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