App crashes when searching for clock-faces.

[abhishr]

I am using the latest version of iOS app (iPhone 7 Plus) as well as fitbit firmware 3.0. I have a versa. firstly there are tons of paid clock faces out there. Difficult to search for free ones. You have to go inside the clock face to basically figure out whether its free or paid. When I do that in the app and try to return back, the app crashes. It happens when I do a search on 'All Clocks', 'Stats Heavy' and 'Digital' sections of the clock faces. Its been happening for a long time, can you suggest a fix here?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @abhishr, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I appreciate you have detailed this situation thoroughly. At this moment, I have forwarded this information to our team so they can take a better look at this situation, once we have more to share about this situation, we'll make sure to post it here in the official Forums. In the meantime, please uninstall the Fitbit app, restart your phone and install it back. Make sure to sync your device first before uninstalling the app. 

I hope this can be helpful, give this a try and let us know the outcome. 

[abhishr]

Hello,

Thanks for your note. I have tried re-installing the same multiple times. I have had Pebble, Garmin, Fitbit devices for a long time, hence I am aware of the basic trouble shooting steps. However this is the first time I am posting something here as I do not have any solution to this issue.

From what I could gather, these below the combination of 'Stats Heavy', 'All Clocks' etc has a lot of clock faces in them. If there are a lot of clock faces in that classification, when trying to return back, the app crashes. But when I look at other classifications like 'Staff Picks' or 'Seasons Greetings', it navigates back easily. Hence it definitely seems to be an app issue with Fitbit. Again, making different categories like Free, Paid etc would help reduce some of this crashes as well.

[MarcoGFitbit]

Hello @abhishr, thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have come back and shared your idea about making different categories for Free and Paid Clock-faces. Our team is always looking to improve the Fitbit experience and I would like to encourage you to check @Toranababe's suggested idea to include this feature in a future update, please feel free to add your comment and vote to it, this is the best way to make your voice heard and get the attention from our development team.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.

[abhishr]

Hello @MarcoGFitbit Thanks. I have voted for the below. I myself had created something similar as well which was responded by Fitbit as well. However this thread is highlighting the app crash in ios? Is that being looked at as well by Fitbit?

[MarcoGFitbit]

Hello @abhishr, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and posted your question after voting on the suggested idea and posted your own. Indeed, our team is currently aware of this situation and working towards a resolution for it. Once we have more information to share, we'll make sure to post it here in the official Forums. 

Thanks for your participation in the Forums, feel free to reply in case you need anything else. 

[abhishr]

Sure, no problem. Hopefully we are able to resolve the same quickly. It's really becoming tiresome now. In fact I haven't searched for a watch face for quite some time now because of this issue.

[MarcoGFitbit]

Hello @abhishr, thanks for coming back, I hope you're having a great day. 

I appreciate you have taken the time to reply. I would like to sincerely apologize for the inconveniences you've experienced due to this situation. Please note that as soon as we have news from our team, we'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, have a great day.