Cannot log on the Fitbit app on my iPhone

[bigaussiefella]

My challenges were not synchronising so had to delete app reinstall & then, when I try & log back in it says “oops something went wrong. The operation went wrong please try again the operation couldn’t be completion networkbit.HTTPError error 1.”

please advise

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@bigaussiefella It's great to see that you've visited the Fitbit Community! Sorry to hear that you can't log in to your Fitbit app. You can try:

1. Toggle Bluetooth off/on
2. Toggle Wi-Fi off/on
3. Login via Wi-Fi connection, not cellular

Let me know how it goes!

[EvaLara]

I’m having the same problem/error code. I’ve tried with bluetooth on and off, with Cellular on and off, with wifi on and off.... nothing works.

[bigaussiefella]

Have u removed it from iPhone & Re-loaded from apps store?

Au revoir!


Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello @EvaLara, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. It's nice to see you too @bigaussiefella, thanks for taking the time to reply. 

@EvaLara, if you're still seeing the "networkbit.HTTPError error 1.” when trying to log in to the Fitbit app, please force-quit it. Then, try to log in while connected to a different WiFi Network. 

I hope this can be helpful, give it a try and let us know the outcome. 

[EvaLara]

I tried that, but it still does not work.

[patslat]

I've had this issue for many months now and support hasn't been able to do anything to help

https://community.fitbit.com/t5/iOS-App/Can-t-log-into-iOS-app/m-p/3023334#M95173

[EvaLara]

I reseted all Network settings on my iphone just to try it and it worked! Settings-general-reset-reset network settings!

[patslat]

Wow, amazing! That worked! Thanks so much, I'm so glad it's finally fixed after like six months of nothing.

Someone should update the support copy paste message for this issue!

Much appreciated!

[MarcoGFitbit]

Hello @patslat and @EvaLara, I hope you're doing well, thanks for taking the time to reply and let us know your issue was resolved after restaring your Network Settings. We'll make sure to pass along this information to our team. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!