App crashes when visiting Community Feed

[Crashin]

 Every time I click on the Community Page tab to view or post activity the entire App Crashes.

 I have Uninstalled and Reinstalled the App and Restarted the iPad a couple times

 I have updated to the newest Inspire HR Firmware in the last week and Restarted the Inspire itself.

 All of these remedies have no effect and the FITBIT App is still Crashing.

 Anyone else encountering this issue ?

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @Crashin. It's good to see a new face around!

Thanks for bringing this to my attention, as well for the steps that you've tried so far. You did a good job! Let's try some other steps together:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app in your iPad.
3. Reboot your iPad.
4. Log back in and visit the Feed as you normally do.

If the same keeps happening, I'll need you to provide me with your iPad's model and OS version. Also, let me know since when this started to happen. These details will help me to further investigate.

Keep me posted.

[Crashin]

Thanks Lizzy,

Good call... out of all the tricks I have tried, logging out and back into the FitBit App and restarting my iPad fixed the problem.

Thank you very much,

Tim

Get Outlook for iOS

[LizzyFitbit]

Hi @Crashin. I hope you're doing well. I'm sorry for my delayed response.

That's fantastic news! Thanks for trying the steps that were posted above and I'm glad that they worked for you. Now you can visit the Community feed groups without any problem.

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Catch you later! 😊