App crashing constantly on iPhone.

[西西弗斯]

App started to crash occasionally when I updated my iphone to IOS 12. 

My newly Versa is dead now because the App crash every day .

Never connect GPS to my Versa successfully.

I am so regretfulto buy Versa six months ago instead of Apple Watch

sad.

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @西西弗斯, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have taken the time to report this situation to us. At this moment, I would like to gather some information from you so we can check this further:

1. iPhone model you're currently using. 
2. OS version running on your phone.
3. App version installed (go to Account > Help to get it)
4. In which screen does the app crash? 

Now, when it comes to connected GPS on Versa, if you haven't, I would like to suggest you to check the following article for troubleshooting steps that I'm certail, will be helpful for you: Why isn't GPS working on my Fitbit Device?

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[西西弗斯]

1. iPhone XR bought in HongKong.

2. IOS 12.1.4

3. Latest App downloaded in US App Store

4. In Board Homepage screen

[MarcoGFitbit]

Hello @西西弗斯, I hope you're doing well, thanks for taking the time to reply with the information requested. 

I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.