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App crashing during exercise since latest update

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‎05-27-2016 15:55

‎05-27-2016 15:55

I updated the app for iOS on Wednesday.  I used exercise tracker to run on Wednesday and today, it crashed both times around 2.5 km without any warning and without me knowing.  Is there a way to fix this because it sucks running aroun 7.5 km and only 2.5 was tracked?

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‎05-30-2016 06:29 - last edited on ‎03-25-2025 08:17 by Fitbit Moderator

‎05-30-2016 06:29 - last edited on ‎03-25-2025 08:17 by Fitbit Moderator

Sorry to hear that @KRTurner14.

I would recommend at this point uninstalling and reinstalling the app. Make sure that you log back in with your same email address and password and also, if you're low in storage on your phone, this could also be causing the Fitbit app or others to crash (personal experience) so freeing up some space would come helpful.

Let me know how it goes and welcome to the Community! 🙂

Ferdin | Community Moderator, Fitbit

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