Syncing to new device

[CaitMurray]

Hi
My phone broke today so I downloaded the Fitbit app on my iPad, but Fitbit Help mentioned having to remove the Bluetooth connection from one device before you can set it up with another one. I obviously can't do this. Is there another way I can get it to sync?

[EdsonFitbit]

Welcome to the Fitbit Community @CaitMurray. It's great to have you here. You can log in to the Fitbit app from your iPad. Your Charge HR will show as paired to your account, please go ahead and remove it. Then, you should be able to set it up to your new mobile device and sync as usually.

I moved this thread to the iOS app board because it's more related to the topic. Catch you later. 

[CaitMurray]

Thanks for the welcome.
Sorry I don't think I worded my original post very well.
It doesn't show as paired on my iPad, because it has never been paired to
my iPad. The iPad is the new device I am trying to pair with.
It was paired with my phone which I cannot access to 'unpair'.

[SunsetRunner]

Hi there @CaitMurray! If your tracker was previously paired to your account, it should still paired. You will only need to log in to new iPad with the same credentials and the tracker will start syncing.  If you're starting all over, you need to set it up as new device. Below you can see the instructions to do so:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

There's no need to unpair it from the last device if you can't access to. Let us know how it goes.

[CaitMurray]

Hi, I have downloaded the app and logged in with the same details and it hasnt synced since.
There is also no 'Set up a device option' only a 'Remove this charge HR'

I don't understand why you wouldn't need to pair it, surely my iPad won't just download data from something it doesn't 'trust' or 'Know'

[CaitMurray]

I removed my Charge HR from my app (suggestion made as I was struggling to link my fitbit to a new device) and now there is no option to set up a device...

All the posts about setting up a replacement tracker don't help as they all say you should click on the 'set up a device' option

[SunsetRunner]

That's completely weird @CaitMurray. Have you checked out if your iPad is listed in the Compatible devices to sync with Fitbit? 

I just took a couple screenshots that may help you with the setup process.

1) Tap on account:

2) Once you have tapped on it you will see the following where you can tap on "Set Up a Device":

3) It will show you the list of trackers available to setup:

Keep me posted.