App crashing when trying to log food.

[MattC4607]

Hi, i attempted to log my food on the app today and it closed down, then when i re opened the app it closed again.. i repeated this a few times just to make sure i wasn't seeing things. I have restarted my phone and it's made no difference, I've also reinstalled the app - no change.  i can log in, but once it gets to the dashboard it just closes down. i was able to use it first thing this morning with no issue.. whats changed?

Im using an IPhone 7 with IOS 12.3

Moderator Edit: Clarified Subject.

[TasBrendan]

I’m having the same issue 

just trying to sync, app keeps crashing 

[markac]

Me too, crashes as soon as it starts and Aria 2 has packed up too !! was all fine yesterday ? Reloaded app and reset scales several times but still hopeless. Internet all working fine and iPhone 10X all latest updates so problem with Fitbit.

[MarcoGFitbit]

Hello @markac thanks for joining the Fitbit Community, have a warm welcome. It's nice to see you around @MattC4607 and @TasBrendan, I hope you're doing well. 

Thanks for taking the time to report this situation. We have recently received some reports about this situation and we're currently investigating this issue. In the meantime, please keep us updated if anything changes on your side so we can forward this information to our team. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[markac]

Started working again in the afternoon, could only get the scales to work
via a different device not my normal iPhone but an old iPad.

[MarcoGFitbit]

Hello @markac I hope you're doing well, thanks for taking the time to reply and let us know you were able to to get the scales to work with an iPad, I'm very glad. 

At this moment, please try to uninstall and reinstall the app in your iPhone and let us know how it goes. Additionally, if there's anything else we can do for you, feel free to reply as well. 

Happy stepping!