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App deleting workouts

yesterday

yesterday

I have had repeated issues this week with my app deleting both my tracked and logged workouts. I have rebooted the app, logged out and logged back in, deleted the app and reinstalled it. Nothing is working. I’ve gotten some of them to stick after logging them 5+ times, but not all of them. I can sit on the screen and will watch it disappear within 1 minute of the exercise being logged. 

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2 hours ago

2 hours ago

Hi, @mrb21 , are you still having this issue?  It does not appear at the moment to be widespread, as far as I can tell.  I know this sort of thing can be incredibly frustrating, but usually it has to do with a poor, or intermittent, connection to the Fitbit servers (which can be caused by issues on either side of the connection).  Mostly these issues resolve within hours or days.

Are your workouts now “sticking” and showing both tracked and logged workouts?

If not, and as this (at least so far) seems to be an isolated incident, I would recommend getting in touch with Fitbit Customer Support on contact.fitbit.com .

Let us know how it goes!  Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

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