App does not continuously update steps

[YEM]

Since I upgraded to an iPhone 11 Pro earlier this week, the screen does not regularly count steps unless I sync it. When I sync it, it updates. But I like to be able to count steps in real time, looking at the app (sometimes this motivates me on the treadmill). This wasn't a problem with the old phone. Is there a setting I need to update? I'm using a Charge 3. Thanks in advance.

[SunsetRunner · Accepted solution]

Hello @YEM 

Just a suggestion but have you tried turning on the “All Day Sync” feature in the Fitbit App? If it’s not enabled already it’s worth a shot to enable it to see if this resolves your issue. You can check if it is enabled this way:

1. Open your Fitbit App

2. Tap on your profile picture on the upper left side of your screen 

3. Scroll down and tap your Fitbit Brand just under the “My Family”....example: it will say, Fitbit Alta, Fitbit Charge 2 etc

4. Now scroll down to the bottom of your screen and see if “All Day Sync” is enabled and is green in color. If not enable it in green

5. Now tap “Today” at the bottom to return to the main page.

😃 Maybe doing this can help in someway. Please let me know if this provides you with a solution 

[YEM]

That does work - thanks! However, I had turned off All Day Sync before, because it was draining the battery too fast, and it still updated regularly. I'm wondering if there's a different way to keep it updating?

I guess I can turn it on and off when I want to use it, but that would be something of a hassle.

[SunsetRunner]

Hello @YEM 

Im super happy turning on all day sync corrected your issue. Would you please mark my instructions as a Accepted Solution? It helps others seeking answers.  😉

[SunsetRunner]

Here is other tips to extend battery life: https://help.fitbit.com/articles/en_US/Help_article/2004/?l=en_US&c=Topics%3ABattery&fs=Search&pn=1