Unable to pair Fitbit Ionic with iPhone 7+

[IONICOWNER]

My first ionic broke in 2 weeks.

Fitbit replaced it.  

Cool so far.

Now, suddenly my second ionic won't pair or sync with my iPhone7+

All other bluetooth devices work fine.

I have literally tried everything:

• Completely reset ionc. 
• Removed and reinstalled ionic on bluetooth.
• Removed and reinstalled ionic app from phone.
• Changed my watch face.
• Deleted my profile from ionic.
• Performed all the on-line troubleshooting.

I have reviewed several community boards about this product, and there seem to be a lot complaints and a lot of frustration, so it's not just me.  

Another problem with the ionic is the need to constantly recharge it.  If it loses power, there goes your watch.

I am going to try an iPhone. I've given these guys 2 tries, and given that its a $300 device, I don't think that it's worth the money. 

If I recall correctly, the ionic was fitbit's first venture into different specs.  Perhaps, it wasn't quite ready for retail when fitbit rushed it out for sale.

In any event, I am going to switch technology...probably getting an iWatch.

The bottom line is don't buy a fitbit versa.  Stick with an Apple Product, or perhaps a fitbit charge 2, which was a good device.

Moderator Edit: Clarified Subject + Format.

[MarcoGFitbit]

Hello @IONICOWNER, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for sharing the list of troubleshooting steps you've taken so far as well. At this moment I would like to gather some information from you so I can check this further:

• OS version running on your phone. 
• App version currently installed on your phone (go to Account > Help to get it)

Thanks for your patience, I'll be waiting to hear from you. 

[IONICOWNER]

Marco:

Thank your for your offer to help.

As I stated, my Fitbit Ionic touchscreen is dead...for the second time.

I cannot retrieve any data from the watch, because I cannot manipulate the controls.

This touchscreen problem is epedemic.  

I already wrote negative reviews on Consumer Report and Cnet….That's just a start.

You need to release a bug fix that repairs this problem.

In the meantime, I will continue to write negative, honest reviews about your "top of the line" product.

It's pretty obvious that you released the Ionic before perfecting the touchscreen. I am not sure how it even slipped through your QC.