help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not showing steps, notifications, heart rate, tracking sleep etc

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2019 12:42

‎09-25-2019 12:42

About a week ago my Fitbit versa stopped recording my steps. I reset it and it started working again. Then again the following day it stopped again. Now it’s not doing anything other than showing me the time. I can set alarms but it’s pretty useless as a fitness tracker right now. I’ve done a factory reset, shut down and restarted it, uninstalled the app etc and nothing!! 

 

It’s still under warranty and am tempted to return it!

Best Answer
0 Votes
1 REPLY 1

‎09-26-2019 04:07

‎09-26-2019 04:07

Hello @Jenner27 

It appears as if you have done a lot to try and fix the issue. I would also check to make sure your iOS device is compatible with the updated Fitbit App. You can check that information here: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

 If your iOS device is compatible, and you have done all these things to try and repair the issue I would call Fitbit Customer Service and see if there is anything the can offer you in regards to help. You can contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Best Answer
0 Votes