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App doesn’t give all data

ANSWERED

‎06-25-2025 01:24

‎06-25-2025 01:24

So whenever i try tto access all my data like averga steps walked last week or calories burned last week, i always get e grey screen? I can’t see them, in the beginning i could see it but now not anymore! Weekly or monthly, or even daily, all the same. Does anyone have a solution for this?

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Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-25-2025 09:13

‎06-25-2025 09:13

Hi @Orlinm and welcome to the Fitbit Community! 

Our team is aware of this issue and working on a fix. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers.

This one time exception workaround worked for some customers: you may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your device beforehand.

Please remember to:

  • Logout.
  • Uninstall.
  • Reinstall.
  • Login.

    All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA

View best answer in original post

Best Answer
3 REPLIES 3

‎06-25-2025 09:13

‎06-25-2025 09:13

Hi @Orlinm and welcome to the Fitbit Community! 

Our team is aware of this issue and working on a fix. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers.

This one time exception workaround worked for some customers: you may need to try uninstalling and reinstalling the application to see the desired results. It's worth a try.

There should be no loss of information as long as you sync your device beforehand.

Please remember to:

  • Logout.
  • Uninstall.
  • Reinstall.
  • Login.

    All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer

‎06-25-2025 10:13 - last edited Thursday by Fitbit Moderator

In response to MarioSFitbit

‎06-25-2025 10:13 - last edited Thursday by Fitbit Moderator

I did this… all my data is lost now…

My account isnt even found…

---

My bad used different account!

---

It worked! Thank you Mario!

Best Answer

yesterday

In response to MarioSFitbit

yesterday

I also had this issue. Deleting and reinstalling the app worked. It is disappointing to have to do this to mitigate an issue. 

Best Answer
0 Votes