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App doesn't let me join a Workweek Hustle

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‎03-13-2017 09:44 - last edited on ‎03-14-2017 07:55 by Moderator Alum

‎03-13-2017 09:44 - last edited on ‎03-14-2017 07:55 by Moderator Alum

My app doesn't recognize when I try to accept a Workweek Hustle challenge. Is there anything I can do to fix it?

 

Moderator Edit: Clarified Subject.

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‎03-14-2017 08:10

‎03-14-2017 08:10

Hello @Chris1980, thanks for joining us, it's great to see new faces around the Community! Smiley Happy

 

Since when are you experiencing this issue? Are you able to join another challenge other than the Workweek Hustle? It's possible the information displayed in the app is not updating properly with our servers, in which case I would like to suggest force-closing the app to refresh it. To force-close the Fitbit app, please double tap on the home button of your phone and swipe up the app. If this doesn't do the trick, please log out from the app, restart your phone and log back in.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎03-14-2017 08:18

In response to MarcoGFitbit

‎03-14-2017 08:18

My steps sync with challenges I initiate but not with challenges from other people. It not only doesn't sync my steps, it isn't letting me join.

At the time of writing this, the challenge from my friend has expired, so I will have to wait until next week to try again.
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