App doesn't show duration from workouts.

[WOLFMX]

Hello, I have a problem with my workout exercises. It does not display the durations. Any ideas, thank you. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @WOLFMX, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, we will need more information about your situation so we can address it correctly. Are the exercises being tracked by a Fitbit device or are you tracking them from the app itself? If you're using a device, which one are you using? Have you tried to force-quit the app and open it again? Have you logged out from the app and logged back in? All information will be very helpful for us. Additionally, a screenshot will be appreciated. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[WOLFMX]

Hello, I am tracking my workouts via my Fitbit Charge 2. The watch displays the durations but the app does not. About force quitting and logging in and out - I have not tried those. I do have picture to illustrate the situation. Thank You for Your help, Sir.

After sinchronization the durations are at zero...

[MarcoGFitbit]

Hello @WOLFMX, I hope you're doing well, thanks for taking the time to reply and attach some screenshots to your post. 

I appreciate you have come back. Please keep us updated after you have tried the troubleshooting steps provided earlier. Also, please check in the Activities Section of the online Dashboard if your activities are showing up here. 

Thanks for your patience and understanding, we'll be waiting for your next reply. 

[WOLFMX]

Hello, I’ve tried force quitting and relog with the app and the result remains unchanged. However, quoriously, I found out that the online dashbourd You showed me is displyaing my durations. Take a look.Online dashboard

My iOS app dashboard

[Baltoscott]

@WOLFMX -- can you describe the steps you take to start and then finish a workout on your CH2? 

From your activity record, it looks like you are starting a workout, and then a couple of minutes later trying to start one again, and then a couple of minutes later trying ... and again ... and again ...  :-).  It seems like you are missing something in starting or stopping the exercise, or maybe both starting and stopping it repeatedly by accident.  Here are the steps  (see link, or what I have copied below) you should be going through to start and complete a workout:

CHARGE 2

1. On your device, press the button until you see the Exercise screen.
2. Tap to find the exercise type.
3. Press and hold the button to start the exercise. If the exercise uses GPS, you’ll see a phone icon in the top left corner as your phone tries to connect.
   
   If your phone is running the Android 8 operating system, make sure the Fitbit app is allowed to run in the background. For more information, see Why is the Fitbit app sending a notification to my Android phone?
4. During your workout, tap your tracker to scroll through real-time stats or see the time. Your progress toward your maximum heart rate is shown on an indicator next to the number of beats per minute.
5. To pause your workout, press the button. Then press the button again to resume the exercise.
6. To end the workout, press and hold the button. A flag icon and congratulatory message appear. 
7. Press the button to see a summary of your results. Press the button again to cycle through your stats.
8. Review your workout summary and exit the app. 

I hope that helps you figure out what it going on.  Let use know.