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Error 403 when trying to set up Versa on iPhone X.

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‎02-13-2019 21:29 - last edited on ‎02-14-2019 06:35 by Moderator Alum

‎02-13-2019 21:29 - last edited on ‎02-14-2019 06:35 by Moderator Alum

My Fitbit Versa won’t sync no matter what I do. Restarted it, restarted my iPhone X, turned Bluetooth on and off, deleted the app and finally deleted the device which I now can’t set up without receiving 403 error. 

 

Lost as to what to try now 😭

 

Moderator Edit: Clarified Subject.

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1 REPLY 1

‎02-14-2019 06:37

‎02-14-2019 06:37

Hello @Georginey, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreicate your participation in the Forums and for letting us know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment, I would like to suggest you to turn off WiFi on your phone and try to set up your Versa again using cellular data. Additionally, check that you don't have a child-block or a VPN enabled in your WiFi network, as this might prevent you from setting up or syncing your device.

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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