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Can't see my steps tile

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‎02-13-2019 15:31 - last edited on ‎02-14-2019 03:17 by Moderator Alum

‎02-13-2019 15:31 - last edited on ‎02-14-2019 03:17 by Moderator Alum

My iPad will not show amount of steps but my iPhone does.

 

 

Moderator edit: subject for clarity

Best Answer
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3 REPLIES 3

‎02-14-2019 03:18

‎02-14-2019 03:18

It's great to welcome you @Spunk116.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

Now about your steps tile, try the following from your iPad:

  1. From the Fitbit app dashboard, tap or click Edit at the bottom of the dashboard.
  2. To hide tiles, tap the x or -  icon in the top left corner of the tile you want to hide.
  3. To show hidden tiles, tap or click the + icon in the top left corner of the tile you want to show.
  4. To rearrange tiles, hold and drag the tile to a new location.
  5. Tap or click Done.

 

Let me know the outcome. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎02-14-2019 06:27

In response to AlejandraFitbit

‎02-14-2019 06:27

I also cannot see my steps tile in my dashboard. Even that I have followed your instructions, I still cannot see it. There is only burned calo in the dashboard. Please show me what should I do now. Thank you. 

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0 Votes

‎02-14-2019 08:05

In response to ThanhHung

‎02-14-2019 08:05

Hello @ThanhHung, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have taken the time to let us know about this situation. Usually when a tile is not showing in the Fitbit app is because of two different reasons:

 

  1. Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
    • Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
    • Choose your tracker and follow the onscreen instructions to continue
  2. The tile has been removed from the Dashboard and is now invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer