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App doesn't show steps record

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‎01-12-2020 04:58 - last edited on ‎01-13-2020 10:31 by Fitbit Moderator

‎01-12-2020 04:58 - last edited on ‎01-13-2020 10:31 by Fitbit Moderator

Anyone experiencing the same as me???? Mine Fitbit charge 2 always link with mine iPhone XS , suddenly my app doesn’t show my steps record . Only show my daily calories burned. I try delete app and reinstall but still the same.

 

Moderator edit: updated subject for clarity

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‎01-13-2020 10:48

‎01-13-2020 10:48

Hi @Doubleplus. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention, as well for the steps that you've tried on your own. It's odd that your steps record isn't showing up and I'm wondering if you're totally sure you're not using two different accounts when trying to log into your new phone. This happened to me once when updating my iPhone, I thought I was logging in with the right account but I wasn't, I put a similar one since the only difference was a letter in between. So, I'm assuming this would be the case and everything will work since your Charge 2 is setup in your new account but your previous data will not be displayed there.

 

Would you mind verifying this? To do that, please follow these steps:

  1. Go to the Fitbit app in your iPhone and tap on your profile's icon.
  2. In the Privacy and Security section, tap Security and Login.
  3. Under "Change Email" you'll see the email that is currently linked to your Fitbit account.

 

Trying to verify if this is the original email you used to use with your app. If it's not, try logging out and logging back in by using the correct email. Also make sure your Charge 2 is linked in the correct account.

 

Let me know how everything goes.

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