06-17-2021 12:07 - last edited on 06-18-2021 13:14 by LiliyaFitbit
06-17-2021 12:07 - last edited on 06-18-2021 13:14 by LiliyaFitbit
I just updated the app. But now when I try to access my sleep log, the screen just freezes up and I can’t move or click anything. It doesn’t seem to happen in the other categories, but I haven’t checked them all. I have an iPhone 12 mini, with a charge 3.
Moderator edit: subject for clarity
06-18-2021 06:31
06-18-2021 06:31
I have the same issue . . . Screen freezes when I click on the Sleep Log.
06-18-2021 13:11
06-18-2021 13:11
Welcome to the Fitbit Community, @Kekeana @CLL2021.
Thanks for the details shared in your posts. Our team has started releasing a new app version (3.43.1) and I recommend confirming if this is the version you have. To see which version of the Fitbit app you have, tap the Today tab > your profile picture > Help. The app version is at the top. You can confirm the steps to update your app in How do I update the Fitbit app?
I also recommend trying the following:
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.