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App freezes when tracking exercise

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‎09-27-2020 15:37 - last edited on ‎09-28-2020 13:40 by

‎09-27-2020 15:37 - last edited on ‎09-28-2020 13:40 by

Over the weekend I did my first half marathon.  I used the Fitbit app to track.  I made it half way before the app froze and stopped tracking.  In the end, I had to completely reload the app to get the app working again but my tracking was gone. It even missed about 3 miles worth of steps. Extremely disappointing! How do I keep this from happening next time?

 

 

Moderator edit: subject for clarity 

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‎09-28-2020 13:40

‎09-28-2020 13:40

Welcome to the Fitbit Community, @WAAllison.

 

I am sorry to hear the Fitbit app froze and stopped tracking during your first half marathon. Thank you for your efforts and the additional details. I totally understand how you are feeling and I am here to help. I recommend doing the following:

 

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Restart your phone.

I also recommend checking out this article with the information about the different factors that can affect connected GPS.

 

Let me know how it goes. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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