Fitbit app not updating friends steps

[Kellben]

Hi, the last couple of days my friends steps have not  been updating on my the Fitbit app so I can't see how they're doing, any suggestions please ?

thank you 

[MarcoGFitbit]

Hello @Kellben, it's a pleasure for me to welcome you to the Fitbit Community, it's great to have you on board. 

This situation can be caused by 2 reasons. First, it's possible your friends haven't synced lately, which is why the totals are not updating. Second, the Fitbit app is not syncing the information correctly with our servers in which case I would like to suggest the following:

• Force-close the Fitbit app by double tapping the home button of your phone, then swiping up the app. If this doesn't seem to work:
• Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Kellben]

Thank you 😊

Sent from my iPhone

[MarcoGFitbit]

Hello @Kellben, I hope you're having a great day, I appreciate you've taken the time to reply. 

You're very welcome, I hope my suggestions have helped you. Additionally, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Happy stepping! 

[SunsetRunner]

I'm also showing No Recent Activity in my Friends list.  I've deleted the app, reinstalled, logged out, shut off my phone, logged back in, checked all my settings, etc.   I hadn't used my FitBit for a little while but I've never had trouble with showing my recent activity before.   I can see my friends recent activity and it's been updating.  Please fix this issue as it's very frustrating.  I'm also not receiving notifications. 

UPDATE:

Okay, so I don't know if this is what fixed my issues or not but I was still searching for info and found the how to restart my fitbit.  You select your fitbit style and it tells you how. I plugged mine in, pushed the button 3 times that's on the charger (I have an Alta) and waited for it to restart then took off the charger.  Then I logged out of the app on my phone, closed it out, then opened it back up and logged back in and no it's showing my recent activity.  I hope this helps!!!

[Cal8]

I tried this and now I have no friends showing in the community section of the app. When I try to find contacts I am getting the error "API not found". I have also googled this but I do not understand the resolution. The Fitbit is recording all of my activities but stopped updating the community section about two days ago. Since logging out of the app, all of my contacts have disappeared from the community section but are still available for viewing via my profile.

[Diamonds1998]

Mine is also doing the same. I have a flex, and my friend have also disappeared from my commmunity and not showing up. I've restarted, quick stop, etc still nothing. .....PLEASE HELP WITH THIS PROBLEM. 

[cmally]

I am experiencing the same thing with my Ionic. Has been happening for a coupe of days now and nothing I have tried to remedy it is working.  I am assuming it is a bug or Fitbit based issue. Hoping that either they provide some steps to solve or fix it on their end soon. Looks like this has happened before.

[SunsetRunner]

It has happened to multiple times in September 2020 and prescribed fixes are not working!

[SunsetRunner]

I have performed this operation multiple times today to know avail. Is there an alternate fix? ...I even removed the app from my iPhone and reinstalled. Still nothing...

[EleniB]

Same here!