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App freezes whenever I tap the Community tab

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‎01-01-2021 00:36 - last edited on ‎01-03-2021 13:00 by

‎01-01-2021 00:36 - last edited on ‎01-03-2021 13:00 by

I've looked in some other posts, but they weren't super helpful. Basically, the app works fine. But starting a few hours ago, when I open the app to check my feed, it will just freeze when I try to use the community tab. I use a 7th gen iPad, and the latest version of the Fitbit app. All the buttons and stuff work, but when I press the community tab, it freezes and won't let me do anything. I've tried logging out and back in, deleting and reinstalling the app, and restarting my iPad. I just don't get it, please help!

 

 

Moderator edit: subject for clarity 

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‎01-03-2021 13:00

‎01-03-2021 13:00

Welcome to the Fitbit Community, @J_the_gay.

 

I understand how you are feeling about this situation. Thank you for your troubleshooting efforts and the additional details. I recommend confirming if your iPad is on the list of the supported devices for the Fitbit app: Which phones and tablets can I use with my Fitbit watch or tracker? 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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